Refund policy
Bungalow Redhead – Returns Policy
We hope you love your order from Bungalow Redhead, but if for any reason you change your mind, please read the following carefully to ensure a smooth returns process.
1. 14-Day Change of Mind Policy
We hope you love your Bungalow Redhead order, but we understand that sometimes a piece may not be quite right for your home.
You have 14 days, starting from the day after you receive your order, to let us know that you wish to cancel or return it.
Once you have notified us of your return, you then have a further 14 days to send the item(s) back to the return address provided by our team.
To request a return, please contact us with your order number and details of the item(s) you would like to return. Once your return has been registered, we will provide you with the relevant return instructions and return address.
Unless an item is faulty, damaged or not as described, the customer is responsible for arranging and covering the cost of the return.
2. Reporting Damages
Every order should arrive with you in perfect condition. If your item arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible after delivery so that we can put things right.
When contacting us, please provide your order number, a brief description of the issue and clear photographs of the item, the damage or fault, and the outer and inner packaging. For larger items, we may also ask for additional photographs or a short video to help us assess the issue.
Please retain all original packaging while your claim is being reviewed and do not dispose of, return, repair or alter the item unless our team has confirmed the next steps.
Where an item is confirmed to be damaged, faulty, incorrect or not as described, we will work with you to provide an appropriate resolution in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair, refund or other suitable remedy.
Where a return is required because an item is faulty, damaged, incorrect or not as described, you will not be responsible for the reasonable cost of returning the item.
We strongly recommend checking your order as soon as possible after delivery and contacting us promptly if you notice any damage. Reporting transit damage quickly allows us to investigate the issue with our delivery partners and suppliers more effectively.
Nothing within this policy affects your statutory rights.
3. Return Process
Once your return request is approved, we will provide you with the correct return address and instructions. Do not return any items without receiving confirmation from us first.
4. Condition of Returned Items
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. Returns received in a damaged state (not reported within 24 hours) may only be eligible for a credit note at our discretion.
5. Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured service, as Bungalow Redhead cannot be held liable for items lost or damaged during return transit.
6. Exchanges
We do not currently offer exchanges. Please follow the return process and place a new order for your preferred item.
7. Packaging for Returns
All returned items must be securely packaged using the original packaging and protective materials (bubble wrap, air cushions, etc.). If we receive returned items damaged due to poor packing, a credit note (rather than a refund) may be issued at our discretion.
8. Refunds
Refunds will be processed once we have received and inspected the item. Please allow up to 7 working days from receipt of the return. Please note: original shipping costs are non-refundable.
For any questions, please contact hello@bungalowredhead.co.uk.
Thank you for shopping with Bungalow Redhead. We truly appreciate your support.